We are a family business. Computer Plus has been established in Eastbourne since 1991. We offer a friendly and reliable service for home and business users in Eastbourne and the wider Sussex area.
No problem is too small.
Our engineers are able to remotely support you at home or at work or we can visit you. We offer a FREE collection and return service to and from our workshops.
To process your repair, we require the following information as a minimum:
From here, Computer Plus (Eastbourne) Ltd will be referred to as the company.
Our minimum fee for work carried out in our workshop is £29.50. This is our evaluation fee and is chargeable to all out of warranty work even if the company finds that there is no fault or if the company deems it uneconomical to repair or it is unrepairable.
If there is no anti-virus software installed, the company may need to run virus scans before the machine can be connected to the internet. If this is necessary, the evaluation charge will increase accordingly.
For onsite work, our minimum fee is £45. This may vary on your location and the work required. This covers a call out charge and the first 30min onsite. This is payable if the visit is cancelled less than two hours before or if the customer is not available at the agreed time.
Payment including VAT is due prior to the release of the equipment unless otherwise agreed with the company. If equipment is being returned to the customers address, payment must be made before the engineer from the company leaves the premises.
When credit terms have been agreed, invoices are due 7 days after the invoice date. Beyond 7 days the company has the right to charge a 2% penalty of the total invoice amount for each week it is not paid.
If payment is overdue the company will offer no further support or products until all invoices are paid in full.
The company may withdraw credit agreements at any time.
Payment can be made by BACs, card, cash or cheque.
The company will require payment in advance for special orders (items that are not kept in stock) and reserves the right to ask for payment in full before work starts.
Customers have the right to return unopened, unused products within 30 days.
If the customer wishes to return a product due to them changing their mind it is the company’s discretion to offer either a refund or store credit. There may be a charge for restocking or to cover loss in the value of goods as they cannot be re-sold as new.
Some items once used are non-returnable. This will be made clear by the company to the customer before the customer purchases the item.
New items will have a standards year warranty unless stated differently.
On the occasions when a second-hand part has been offered at a reduced price the warranty length will be made clear at the time the part is offered.
As an Epson Express Centre, the company is able to process Epson printers under warranty, even when purchased elsewhere.
If a machine was purchased from the company, it is covered by manufacturer’s warranty and if a problem arises under warranty that is hardware related, the company will arrange repair on the customers behalf at no charge. The machine will need to be returned to the company for this to be completed. We can collect the machine and deliver back to the customer for our standard Pick Up & Drop Off cost.
For machines under manufactures warranty purchased elsewhere, the company can liaise with the manufacturer on the customers behalf but there will be an admin charge for this.
As previously stated there is a minimum evaluation charge of £29.50 for any work booked into the workshop. If the work can be completed by the company within that amount of it will.
If the company is unable to repair the machine within the evaluation charge the customer will be contacted before any further work is carried out or parts are ordered and given all the available options.
The company reserves the right to ask for payment before work starts.
A 50% deposit is required if the estimate of repair is £200 or above including VAT.
Products and services are subject to availability. If we are unable to supply goods or services for any reason the company will not be held liable for any compensation or damages caused by the delay or non-delivery.
If equipment is delivered to the customer damaged or faulty the customer must make the company aware within 24 hours. An answer machine message or email is adequate acknowledgment during closed hours.
If the problem is not resolved or re-occurs within 14 days, the machine can be booked in under the previous ticket. Unless extra parts are needed or an external repair is required, no charge will be made.
If data is at risk of being lost the company will recover it when possible. The company will not be responsible for loss or recovery of data, programs or saved passwords.
When data transfer has been requested, the customer has the right to check that all data has been transferred correctly before work is carried out or the machine is collected.
Any equipment left at the company for more than 60 days will be disposed of. If there is an outstanding invoice relating to the equipment, the equipment may be sold to recover costs. Any outstanding amount unable to be recovered will still need to be paid in full.
It is the customers responsibility to have access to disks and log in details for software and e-mail accounts. It is also the customers responsibility to back up their data before the computer is booked in for repair.
The company will not be responsible for loss or recovery of data, programs or saved passwords
The company reserves the right to amend the terms and conditions at any time without prior notice
Information we collect and how we use it
Information about you
When you book us to carry out work for you we require at a minimum the following contact information:
This information is used by us to contact you regarding any jobs we do for you. We do not use this information for marketing. If you have access to your email account we can email updates during the work on your equipment.
There are occasions when we pass on your information to a third party. This is usually when the machine is under warranty and the warranty requires the customers information not ours. Your details will not be passed onto third parties for marketing purposes.
Information regarding your equipment
Serial Number/Service Tag
This is for our records, so we know what equipment belongs to who. We also take a note of other items that may be supplied (for example, power supply or bag). We often need the password for your machine to be able to load it into Windows to complete work. Sometimes we require passwords for any accounts you have (email or Microsoft account etc.) and license numbers for software. This information is stored on our database to reference back to if required in the future. If data transfer has been performed we often keep a copy of your data for a month after work is completed. This is in case you discover any files that haven’t been transferred across for any reason. You can ask to see the information at any point. If you would like us to delete any passwords or account information when the job is complete please let us know when you collect your machine or in writing (either letter or email) afterwards.