Computer Plus, Eastbourne Call Us Now On 01323 430666 99C Cavendish Place
Eastbourne
East Sussex
BN21 3TY

 

Remote CallsComputer Plus Remote Support

Some computer problems can be fixed without us coming to you and without you coming to us.

We understand how much most people rely on their computers and would rather not be without them.

We also understand that our customers don't want to pay a call out charge unnecessarily.

Computer Plus has software that allows us to connect into your machine.

How does a remote call work?

We book you time with one of our engineers. They will call you around that time and talk you through what you need to do. They will then be able to take control of your machine and see what you see, making it easier for us to help you.

How will I know what they're doing?

You can still see your screen and as you are on the phone to our engineer you can ask any questions. If you have any questions after the remote call, just ask.

Does this mean you can connect into my machine at any time?

NO. You don't need to download anything for the software that we use, so once we disconnect  we are unable to connect in again until you need us to.

What if the remote call doesn't resolve the issue?

If for any reason we are unable to resolve the issue and we come out to you or you bring the machine to us you will not be charged for the remote call.

So how do I know if my issue can be resolved by a remote call?

Call 01323 430 666 and speak to a member of staff. Talk through your problem with one of our experienced engineers and they will tell you the best way to get the problem resolved.